Advocacy in Action
PIA builds communication between agency and company
PIA knows that company relations is one of the top issues facing independent agents. Many times, agents feel at the mercy of unilateral company decisions that may not always consider agent needs, while many companies feel they don't fully understand what those needs are.
In response to this concern, PIA has created the Company and Industry Relations Department. This department strives to foster clear and effective communication between companies and their appointed agents.
PIA asks you what really matters
Every year, PIA sponsors the Insurance Company Satisfaction Survey. This survey gives you, as an independent agent, the chance to influence company decisions. You can rate your carriers completely anonymously in areas ranging from commission and underwriting to claims handling and technology.
PIA shares the results of the survey with member agents, as well as company representatives. And the companies take their results very seriously. Most share their results with their board of directors and senior management, and some are even creating internal campaigns to raise their survey scores and work more effectively with you, their appointed agent.
By participating in the Insurance Company Satisfaction Survey, you can help PIA identify agents' top concerns and share those with the companies you represent.
View the results of the 2009 Insurance Company Satisfaction Survey
A meeting of minds
Another way PIA fosters communication between agent and company is by coordinating on-site carrier visits, where PIA staff, member agents and company senior management gather to discuss top issues facing the insurance industry. Many of these issues are drawn directly from the PIA Insurance Company Satisfaction Survey and regular conversations with member agents. These meetings also offer an opportunity to review the company's survey ratings and discuss how the company and their appointed agents can meet their goals together. PIA is working to help strengthen the business partnership between companies and independent agents.