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The 2009 Results Are Here!

PIA's Insurance Company Satisfaction Survey is making a difference throughout the industry

The 2009 Insurance Company Satisfaction Survey had a 57 percent member response rate. Carriers are paying attention, and your input helps keep the survey results credible. PIA's survey helps make sure your voice is heard by carriers' senior management, so they know how their decisions affect agency profitability and productivity.

PIA members can download the overall results* of the 2009 Insurance Company Satisfaction Survey or view parts of the survey below. You can also choose a company below to view their results for the past three years in comparison to the industry average.


Overall Results:

Foreword	Comparison Graphs: Personal Auto Competitiveness Homeowners Competitiveness Commercial Lines Competitiveness Commission/Compensation Underwriting - Personal Lines Underwriting - Commercial Lines Marketing Support Claims Handling Company Management Company Web Site Billing System Personal Lines Ease of Doing Business Commercial Lines Ease of Doing Business Personal Lines Turnaround Time Commercial Lines Turnaround Time
Executive Summary
Grids: All Respondents Grid Ohio Respondents Grid Indiana Respondents Grid
	Mean Overall Ratings
Number of Responses by Type of Respondent Number of Responses by Number of Employees in Agency

Carrier Individual Results:

AAA Insurance-Mich. Auto Club Grp.	Hastings Mutual Insurance Company
Acuity	Indiana Farmers Mutual Insurance Company
Allied Property and Casualty Insurance Co.	Indiana Insurance Company
Auto-Owners Insurance Company	MetLife Auto & Home
Celina Insurance Group	Miami Mutual Insurance Company
Central Mutual Insurance Company	The Motorists Insurance Group
The Cincinnati Insurance Company	Pekin Insurance Company
EMC Insurance Companies	Progressive Insurance Company
Encompass Insurance	Safeco Insurance
Erie Insurance Group	State Auto Insurance Companies
Grange Insurance	The Travelers Companies, Inc.
The Hanover Insurance Group	Western Reserve Group
The Hartford	Westfield Group