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*You will need a username and password to access the results. For assistance with this, please contact PIA's resource center at (800) 555-9742.

The 2009 Results Are Here!

PIA's Insurance Company Satisfaction Survey is making a difference throughout the industry

The 2009 Insurance Company Satisfaction Survey had a 57 percent member response rate. Carriers are paying attention, and your input helps keep the survey results credible. PIA's survey helps make sure your voice is heard by carriers' senior management, so they know how their decisions affect agency profitability and productivity.

PIA members can download the overall results* of the 2009 Insurance Company Satisfaction Survey or view parts of the survey below. You can also choose a company below to view their results for the past three years in comparison to the industry average.


Overall Results:

Foreword Comparison Graphs:
Executive Summary

Grids:

Mean Overall Ratings


Carrier Individual Results:

AAA Insurance-Mich. Auto Club Grp. Hastings Mutual Insurance Company
Acuity Indiana Farmers Mutual Insurance Company
Allied Property and Casualty Insurance Co. Indiana Insurance Company
Auto-Owners Insurance Company MetLife Auto & Home
Celina Insurance Group Miami Mutual Insurance Company
Central Mutual Insurance Company The Motorists Insurance Group
The Cincinnati Insurance Company Pekin Insurance Company
EMC Insurance Companies Progressive Insurance Company
Encompass Insurance Safeco Insurance
Erie Insurance Group State Auto Insurance Companies
Grange Insurance The Travelers Companies, Inc.
The Hanover Insurance Group Western Reserve Group
The Hartford Westfield Group


*You will need a username and password to access the results. For assistance with this, please contact PIA's resource center at (800) 555-9742.